We had two instances of small damage:

1. The cleaner used our guest towels to mop the bleach with so our towels were stained. Reported this to Kindred and this was resolved immediately with the new order of the same towels and getting reimbursement.

2. One of our guests used a hair straightener and put it on the carpet multiple times while it was hot so our carpet had burns. Kindred offered to replace the carpet and cover all the costs! In the end I tried to solve the carpet with trimming the burned ends and luckily the burn marks were not deep, so if you don’t know the burn is there, you don’t see it :) so we didn’t opt for carpet replacement but Kindred team was amazing!

This isn’t direct damage but fits the theme I think:

My very first time hosting our cleaners locked the doorknob and the deadbolt. As our guest checked in we quickly realized we didn't have a key for the doorknob, we had never used that lock before. Our guest was locked out! I was a little nervous but the Concierge was quick and contacted a locksmith for us. The locksmith arrived in 15 minutes (fastest locksmith I've ever heard of) and replaced the doorknob. Kindred covered the entire thing and now I have multiple spare doorknob keys and have never had another issue.

Someone burned a cutting board by accidentally placing on stove and igniting. They texted me offline of the Kindred app about it. Now I know why. Next time, insist they communicated online to protect both parties.